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PROCESS & FORM

Our tried & trusted process

Process
01
Let’s connect

It all starts with a conversation. Send us an email or complete the enquiry form, and we will get in touch.

02
Itinerary Planning

Once we have a clear idea of what you’re looking for, we’ll create a personalised itinerary that ticks all your boxes—unique stays, unforgettable experiences, and all the hidden gems in between.

03
Review, Tweak & Finalise

This is your adventure, so we want it to be just right! We’ll send over your itinerary, and you can take your time to review it. Have a few tweaks or additional ideas? No problem, we’ll perfect it together.

04
Book & Get Ready to Go

Book & Get Ready to Go Once you’re happy and ready to proceed, we’ll handle all the bookings. You just need to pack your bags and get excited! We’ll send you all the details, including insider tips and a pre-departure checklist, so you’re fully prepared for your trip. While you’re travelling, our trusted accommodation partners will ensure you’re well looked after, and we’ll be on standby for any urgent queries.

05
Share Your Stories With Us!

After your adventure, we’d love to hear all about it! Drop us a note with your favourite moments, and let us know how everything went. Your feedback helps us keep the magic alive for future travellers.

Contact us about your
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“Our trip to Zambia was just fantastic!! Everything was perfectly arranged”

The lodges were breathtaking, the people, the staff, the food was amazing. We have been incredibly spoiled, it was beyond our expectations! We felt like king and queen, a 50th birthday we will never forget. We have seen and experienced so much. A dream that really came true! An amazing trip and experience that we will never forget and will remember regularly. Africa is in our hearts, we hope (if we have saved enough) to travel with you again.”

PEGGY & NICO
Belgium
"Georgie at Hidden Gems went above and beyond!"

Georgie at Hidden Gems went above and beyond with regular communication throughout my safari planning experience and follow-up afterward. The company is professional, helpful, prompt, empathetic and just a stellar company to have worked with. I feel lucky to have hooked up with them to help me through the journey of undertaking my dream trip. I highly recommend engaging with them if you want everything looked after when travelling to a new part of the world - that was the case for me.

Janice Redlin
Canada
“Thank you so much for everything - our honeymoon was AWESOME”

We really enjoyed it all. Your expertise in the safari’s was spot on.Thank you ever so much for all of the hard work you did to make our vacation/honeymoon a very memorable one. We will never forget our experiences in South Africa and Zambia.”

FELSKE
UNITED STATES
"You've made this experience so easy and I feel like I've made a friend."

I know I've said this before, but I really do want to thank you for all of the help you've provided over this past year(ish). It will be really weird not speaking with you on a semi-weekly basis moving forward!

BAKER
USA

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