Get in touch

Phone: +27660862273

Copyright @Hidden Gems Travel Co

Terms and Conditions
Privacy Policy


Frequently asked questions answered below:
For country specific information, please refer to our pre-departure documents below:


Frequently Asked Questions

For your ease of mind.

What destinations do you offer safaris to?

We are a destination specialist for the Southern African region, including Zambia, Zimbabwe, Botswana, Malawi, South Africa and Namibia. We also have partners in other African countries who can create customised itineraries based on your preferences so please let us know how we can assist with planning your African Safari.

What types of safaris do you offer?

We offer a wide range of safari tours to suit different preferences and budgets. Our offerings include guided game drives, walking safaris, luxury safaris, budget-friendly options, family-friendly safaris, and specialised safaris focusing on specific wildlife or interests.

Are your safaris suitable for all ages and fitness levels?

We strive to accommodate travellers of all ages and fitness levels. While some safari activities may require a certain level of physical fitness, we offer options that cater to different abilities and preferences. It’s important to communicate your specific needs to our team, and we will work to provide a suitable safari experience for you.

What is the best time of year to go on a safari?

The best time to go on a safari can vary depending on the destination and the wildlife you wish to see. Different seasons offer unique experiences. For example, the dry season is often preferred for game viewing, while the wet season may offer lush landscapes and opportunities for birdwatching. It’s advisable to check the weather forecast for your specific destination within Zambia before traveling. See below for specific country seasonal information:

Refer to Pre-departure documents for country specific information.

What type of accommodations do you provide during the safari?

We offer a range of accommodation options, including luxury lodges, tented camps, and budget-friendly campsites. The specific accommodations available depend on the safari package and destination. Details about accommodation options can be found on our website.

View our available packages

What are my luggage restrictions?

Commercial & Regional Flights

Luggage restrictions for regional airlines in Southern Africa can vary slightly between airlines. It’s important to check with the specific airline you are flying with for their updated luggage policies. However, here are some general guidelines for luggage restrictions that are commonly applied by regional airlines in Southern Africa:

Checked Baggage Allowance:

The checked baggage allowance for regional flights is usually around 20-23 kilograms (44-50 pounds) per passenger.

Some airlines may have restrictions on the number of checked bags allowed, typically ranging from one to two bags.

Dimensions of checked bags are typically limited to a total of length + width + height not exceeding 158 cm (62 inches).

Cabin/Carry-on Baggage Allowance:

Regional airlines generally allow passengers to carry one cabin/carry-on bag and a personal item such as a handbag or laptop bag.

The typical weight limit for cabin/carry-on baggage is around 7-10 kilograms (15-22 pounds).

Dimensions for cabin/carry-on bags are usually limited to a total of length + width + height not exceeding 115 cm (45 inches).

Light Aircraft Charter Flights

Charter flights in Southern Africa generally have the same luggage restrictions however it is worth checking with your consultant to check your trip specific luggage allowance.

Soft sided bags without wheels, frames or rigid sides. 

Dimensions • 30cm (11,8 inches) wide • 35cm (13,8 inches) high • 70cm (27,5 inches) long 

Weight • 20kgs Including hand luggage

** Should your luggage exceed restrictions then please enquire about luggage storage facilities and/or purchasing extra luggage bundles.


The team at Hidden Gems Travel Co are not qualified to provide medical advice related to Malaria medication. We recommend you consult your local Doctor or travel clinic for advice on advice for suitable prophylactics.


Please refer to these links for country specific visa and entry requirements:

Quick Links
Access our Agent Zone

For the travel trade, we are currently updating our Agent Zone.

Please contact us directly for the moment.

Contact Details

Physical Address:
Hilton, South Africa

Email Address:

Phone Number:

Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Consent to display content from - Youtube
Consent to display content from - Vimeo
Google Maps
Consent to display content from - Google
Phone us on: +27660862273 or